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Knowledgebase : Zulu eLearning Support > User Management

This feature has been included in the event a user has duplicated themselves with a new email address and you require one view of the training records. To link a user's training results to the new user: * Deactivate the redundant user (if you wish to u...
Users can view their offline course details and results as well as download any documents or certificates from the Course Results section. ADMINISTRATORS You can edit / delete a student / user's offline course results. The first step in viewing the of...
Zulu eLearning can easily be integrated with your Human Resource Management System. Two simple options are available: * Simple and encrypted file export that allows easy movement of data * We can automate data movement by using the API of your HRMS ...
If you have forgotten your Username or Password, use the FORGOT PASSWORD link in the Login screen, and your details will be emailed to you. The system will notify the user if the email address exits. If it does not then they either have been deativated ...
Users that have been deactivated should no longer appear in the refreshers due widget on the dashboard or the refreshers due report in the reports section.
Everyone in the system can print a badge however it will only show badge information if the User has completed a course with an expiry date set and that expiry date is still valid. In some cases, the course the user has completed may have no expiry date s...
A user is having troubles in regards to access. I have recieved payment from them and they are enrolled in the course though, how do i fix this? The best proccess for you to use would be to first, cancel their enrollment and then manually reenrol the us...
What is Compliance Information? I can see it on the user details as an additional tab and it's available in the settings area, but I don't understand what it's there for. Compliance information allows you to enforce a user of a department to complete a ...
ADMIN PERMISSIONS. The items that are connected (indicated by the asterisk) is it mainly the reporting requires access to user information to generate the reports? The * indicated modes are normal modes in the application but are also required on the ad...
Users will receive notification via email that their course/modules have expired and that they are required to resit. Users who need to sit their refreshers are also displayed on the administration dashboard or you can go directly to the refreshers Due...
To view the content of your completed courses (if you wanted to review the content at a later date perhaps) can be found by following the following steps: 1. Login to your account and go to the "My Results" section and click on "VIEW INFO" for the course...
For failed or locked users, you may view the user results from the dashboard. Administrators still have to go through to the locked users report via the link to action an unlock
There's a few reasons why users might not be seeing the content. 1. It's still loading (slow internet speeds may cause the content to load quite slowly) - get him to try pressing CTRL + F5 on his keyboard to see if that improves things 2. The internet ...
If a user has failed a course they will be locked out from continuing (dependent on your account settings). Once a user is locked out you have two options, you can 'unlock the user' or you can 'de-activate' the user completely from the system. To a...
The reason for this is usually because a Department hasn't been selected when a user has registered. If a user registers on their own from the Registration Page, Department selection is mandatory and there are rarely any issues. If however an administ...
If users registering for the system do not have an email address unique to themselves please go to the SYSTEM SETTINGS menu item and under the GENERAL tab choose 'Yes' to ALLOW NON MANDATORY EMAIL ADDRESS and click save.
De-Active users are important when it comes to record keeping. We do not delete the results to keep you safe guarded. To make it easier to filter through your users we have added a sort by Status feature.

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