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Knowledgebase : Zulu eDM Support > Advanced Support
Setting up DNS for DMARC and using your own brand. We recommend that the Return Path = delivery@edm.yourdomain.com. So you will need an MX DNS entry: ...
We have added a security feature which will automatically log users out of the system after they have been inactive for 60minutes. Notification wil...
CAMPAIGN WORKFLOW (THIS IS AN EDM PRO FEATURE) When you have multiple eDM campaign running with multiple people using the one account it can be d...
On a per campaign level you can see who opened the eDM in which state yes. To view the data per campaign, you need to: 1. Go to the campaign stati...
The best way to do this is to: * Create a temporary group within the system by following these steps (http://support.zululabs.com/index.php?/Kn...
Q: Is it possible to change the colour of the horizontal rule? If so, how is it done? A:If this the horizontal rule that's added via the WYSIWYG? If...
When signing up for a Zulu eDM account clients WILL NEED TO PROVIDE CREDIT CARD DETAILS even if they are only signing up for a FREEMIUM OR TRIAL ACCOU...
On the new Contact Group & Segments screen you will first automatically be directed to the Default Group. As you will see below there is now a Group A...
To keep your styling consistent in your email campaigns and templates it will depend on how your email was originally developed. This example below...
You will need to use the advanced search to search for any infomraiton saved on your database in profile fields that have been created. In this exampl...
To get your API key for your account please follow the following procedure: 1)      Login to your Zulu eDM account 2)      Select the My Account opt...
Looking at the template below and it appears as though the code has some tags copied over from a Microsoft program. Firstly, removing the black ques...
Yes you can. You will need some one with at least basic HTML/CSS knowledge though in order to set this up. If you don't have the knowledge we can se...
#1 - Firstly you will need to create or make sure that the template has been created using WYSIWYG: As per the image below - You need to go to "Emai...
The easiest way is to use the area under Email Marketing called "Email Reports". Now you will have to make sure all the email reports for the dates yo...
When you have conditional content included in your campaign you may notice you will receive more than one version of the campaign when you send a test...
CONDITIONAL CONTENT WITHIN EMAIL CAMPAIGNS You can use conditional content to insert different content into the one email based on your subscrib...
WHY WOULD YOU USE THIS FEATURE? - You want emails to your customers to come from a dedicated sales person - You want to personalise the email send...
For security reasons we have restrictions on when clients can import contacts into the system - currently these are set so that they are active betwee...
If you have groups within your system with contacts and you know that there are probably duplicates within other groups you can run a search using the...

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