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Knowledgebase : Zulu eDM Support > Advanced Support
Setting up DNS for DMARC and using your own brand. We recommend that the Return Path = delivery@edm.yourdomain.com. So you will need an MX DNS entry: 1. SET-UP A NEW MX RECORD edm.yourdomain.com MX 10 pmta.zululabs.com 2.) THEN YOU WILL NEED AN SPF ...
WHY WOULD YOU USE THIS FEATURE? - You want emails to your customers to come from a dedicated sales person - You want to personalise the email sender for a specific group of people. So how do you set this up? 1. Navigate to the "Address Book" in yo...
If you have groups within your system with contacts and you know that there are probably duplicates within other groups you can run a search using the Advanced Search area of the system to determine those in some but not in other groups and download the r...
Yes you can. You will need some one with at least basic HTML/CSS knowledge though in order to set this up. If you don't have the knowledge we can set this up for you within your account for $25.00 Ex GST Email support@au.zululabs.com with your request a...
To get your API key for your account please follow the following procedure: 1)      Login to your Zulu eDM account 2)      Select the My Account option (circled in red below) 3)      Copy the API Key field on the My Account details screen
When signing up for a Zulu eDM account clients WILL NEED TO PROVIDE CREDIT CARD DETAILS even if they are only signing up for a FREEMIUM OR TRIAL ACCOUNT. A $0.50 Pre-Authorisation check will be sent to the payment provider. If this transaction is author...
We have added a security feature which will automatically log users out of the system after they have been inactive for 60minutes. Notification will appear on screen that looks like this.
When you have conditional content included in your campaign you may notice you will receive more than one version of the campaign when you send a test to your email address. This is because the system sends a copy of each email that will be delivered if ...
#1 - Firstly you will need to create or make sure that the template has been created using WYSIWYG: As per the image below - You need to go to "Email Marketing" menu, select the option "create Template" and then you should select the following options i...
The easiest way is to use the area under Email Marketing called "Email Reports". Now you will have to make sure all the email reports for the dates you require are refreshed and this unfortunately is only possible by clicking on the refresh icon for each ...
For security reasons we have restrictions on when clients can import contacts into the system - currently these are set so that they are active between 5am - 11.59pm WST Monday to Friday.
Welcome! UPGRADE TIME: 5pm WST - 7pm WST (8pm EST - 10pm EST) Monday 9th March 2015 We have updated the old "Create & Edit Group" screen with something designed to help you understand how your database is performing over time. We have also included inf...
You will need to use the advanced search to search for any infomraiton saved on your database in profile fields that have been created. In this example: Gender There are some knowledgebase articles on this here that may also assist you >>https://support...
Q: Is it possible to change the colour of the horizontal rule? If so, how is it done? A:If this the horizontal rule that's added via the WYSIWYG? If so, it's not able to be modified in anyway unfortunately. If you want a line in between content sectio...
On a per campaign level you can see who opened the eDM in which state yes. To view the data per campaign, you need to: 1. Go to the campaign statistics of the campaign you want to look at and click to view the campaign statistics. 2. Click "Recipie...
Looking at the template below and it appears as though the code has some tags copied over from a Microsoft program. Firstly, removing the black question marks within the template (see below) is just a matter of hitting backspace on your keyboard. Rega...
CAMPAIGN WORKFLOW (THIS IS AN EDM PRO FEATURE) When you have multiple eDM campaign running with multiple people using the one account it can be difficult to track the campaigns that are going out. To make this a lot easier we've created an optional c...
The best way to do this is to: * Create a temporary group within the system by following these steps (http://support.zululabs.com/index.php?/Knowledgebase/Article/View/201/0/creating-a-new-group [1]) * Then you just need to resend the campaign to...
CONDITIONAL CONTENT WITHIN EMAIL CAMPAIGNS You can use conditional content to insert different content into the one email based on your subscribers (contacts) information. The best way to explain how it works is to show you. So we have two of th...
To keep your styling consistent in your email campaigns and templates it will depend on how your email was originally developed. This example below shows how to keep your style based on your table cell settings. Within your email design you will mos...

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