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Knowledgebase : Zulu eDM Support
   

Type the following commands at the Windows Command Line: Watch the Video here Telnet set localecho set logfile Telnet.txt Open pmta.zululabs.com 25  ...
There is a known link issue that only occurs in Gmail. The issue is NOT isolated to Zulu eDM, it is widely known. We have identified some possible sol...
Email authentication is a series of technical steps to authenticate the origin and legitimacy of email for the prevention of fraud (spoof, phishing) a...
Setting up DNS for DMARC and using your own brand. We recommend that the Return Path = delivery@edm.yourdomain.com. So you will need an MX DNS entry: ...
The 2016 re-release of Campaign Reporting is designed to give a more accurate understanding of factors that contribute to email deliverability success...
To sign-up for a FREE SMS plan which means you can have a Zulu eDM account with no monthly fee simply create a Free Trial account [https://signup.au.z...
Inserting a mailto link into a campaign will mean that your recipients can contact an email address by simply clicking on the link. The linking tool w...
Zulu eDM Version 2.1.1 build 1228 in a major sub release on the path to Version 3.0 and includes: REUSABLE CONTENT This feature is for professional...
ZULU LABS SUPPORT OVERVIEW Our support center is the heart of how we keep our tribe of customers and users informed with product information, enhance...
To get your API key for your account please follow the following procedure: 1)      Login to your Zulu eDM account 2)      Select the My Account opt...
If you can not access your Zulu eDM or Zulu eLearning account please perform the following tasks: * Check you can access other web pages (like thi...
To set up your integration with PLD (Pipeline Deals) as an outbound link i.e. contacts from your Zulu eDM account are added to PLD when an action is c...
PipeLineDeals CRM is approximately $24USD per user per month (subject to change)(Min 3 user licence). Clients must pay and sign-up with PLD directly...
When signing up for a Zulu eDM account clients WILL NEED TO PROVIDE CREDIT CARD DETAILS even if they are only signing up for a FREEMIUM OR TRIAL ACCOU...
We have added a security feature which will automatically log users out of the system after they have been inactive for 60minutes. Notification wil...
_SIMPLY BECAUSE THERE ARE SOME PEOPLE WHO DON'T PLAY BY THE RULES SO WE NEED TO CHECK THAT YOU ARE A LEGITIMATE USER. _ THE GOOD NEWS IS: We do this...
this is how you purge all contacts: 1.) Search and select the default group 2.) Move all contacts to a sub group 3.) GO into the sub group select...
Important to note, our software: 1.)    Does not allow any back spray – our Mail Transfer Agent checks for bad emails at time of sending 2.)    MT...
* Campaigns by Open Rate and CTR will now only show campaigns with a volume greater than 10 (as shown in the info icon) * Groups without an open r...
The industry standard of email open tracking is based on the web beacon (or the tiny piece of code which requests a tiny invisible image from our serv...
FREEMIUM 1 Administrator Standard eDM Account 3 Administrators Professional eDM Account 10 Administrators
FREEMIUM 1 Test Sender Standard eDM Account 5 Test Senders Professional eDM Account 10 Test Senders
Not every email client supports animated GIFs. Newer versions of Outlook (2007, 2010 and 2013) won't show the animation. Instead, they will show the f...
#1 - Firstly you will need to create or make sure that the template has been created using WYSIWYG: As per the image below - You need to go to "Emai...
1.Make sure your image name does not contain a special character. 2. Your Template header size must be the same as your image size.
The easiest way is to use the area under Email Marketing called "Email Reports". Now you will have to make sure all the email reports for the dates yo...
Recently a customer sent out an eDM to their customer database at 4pm on a Tuesday. The open rate for the type of campaign and their business was 25% ...
The best place to view this information is on the "Contact Groups & Segments" screen (in the Address Book navigation). Here you can select the "Greg'...
Create Professional Campaign (which is in the dropdown menu under Email Marketing) From here you just need to follow the checklist to create your ca...
For security reasons we have restrictions on when clients can import contacts into the system - currently these are set so that they are active betwee...
1. Right click in the cell you want to add the padding to 2. Select "Cell" and "Table Cell Properties" 3. A pop up will display that looks like thi...
#1. Log in into your Facebook account. #2: Go to the page you want to add the sign up button. #3: Click on the "Create call to action" button which ...
When looking at the campaign report click through and opens, these lists (as seen below) is now ordered by date/time so it's easy for you to keep trac...
STEP 1. Go to Email Marketing > Campaign Metrics in the system menu STEP 2. Then you will need to select: 1. The Groups you want to search within e...
This is an excellent example of how to encourage recipients to opt-in to your email campaigns. The email is designed well and the button to opt-in sta...
We have redesigned the View Templates screen so that it flows a bit better and is easier for you to use! When you go to view templates you will now b...
Within each of your eDM campaigns sent from the system if you have a look at the report you will see on the right hand side a section called "Click St...
You will need to use the advanced search to search for any infomraiton saved on your database in profile fields that have been created. In this exampl...
If you want to modify a campaign that has already been sent you can click on the "Modify & Resend" link (see image below). This will take you to the "...
1. Go to Address Book >> Search & Segment contacts 2. Click on the "Advanced Search" tab 3. In the "Add Default Field Conditions" select "Sign Up ...
Q: Is it possible to change the colour of the horizontal rule? If so, how is it done? A:If this the horizontal rule that's added via the WYSIWYG? If...
1. Go to Address Book >> Search & Segment contacts 2. Click on the "Advanced Search" tab 3. Add your search conditions as you normally would e.g. ...
On a per campaign level you can see who opened the eDM in which state yes. To view the data per campaign, you need to: 1. Go to the campaign stati...
Looking at the template below and it appears as though the code has some tags copied over from a Microsoft program. Firstly, removing the black ques...
UPDATED: 16TH MAY 2014 Due to recent findings of further security related issues concerning the browsing safety of the full Internet Explorer sui...
TO RESEND A CAMPAIGN TO A GROUP OF CONTACTS WHO DID NOT RECEIVE THE PREVIOUS SEND WHAT YOU CAN DO IS THIS: 1. Firstly you will need to to into the r...
When setting up a Web Form you have the option of selecting if you want to include a CAPTCHA Security code. This code helps to ensure that you don't g...
When you have added a Web Form for subscribers or a contact us form on to your website using Zulu eDM, sometimes people who have already subscribed ma...
Zulu eDM has Email and SMS facilities. This means that when a user subscribes if they provide an email and a mobile number they are subscribed to both...
Create a CSV import file with a Colum field as Email (Enter the Emails that you need to unsubscribe) and another Column field as Email Subscribe (Ente...

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