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Knowledgebase : Zulu eDM Support
   

Email authentication is a series of technical steps to authenticate the origin and legitimacy of email for the prevention of fraud (spoof, phishing) and SPAM. It is a cornerstone component of email deliverability (see the Zulu eDM Email Deliverability Whi...
Setting up DNS for DMARC and using your own brand. We recommend that the Return Path = delivery@edm.yourdomain.com. So you will need an MX DNS entry: 1. SET-UP A NEW MX RECORD edm.yourdomain.com MX 10 pmta.zululabs.com 2.) THEN YOU WILL NEED AN SPF ...
The 2016 re-release of Campaign Reporting is designed to give a more accurate understanding of factors that contribute to email deliverability success and the steps in the process of delivering campaign email. OPENS Scale 100 Colour Red = 0-5 Oran...
To sign-up for a FREE SMS plan which means you can have a Zulu eDM account with no monthly fee simply create a Free Trial account [https://signup.au.zuluedm.com/signup.php] Then navigate to Account Information which the option under the Your Account men...
Inserting a mailto link into a campaign will mean that your recipients can contact an email address by simply clicking on the link. The linking tool will in the WYSIWYG will allow you to insert the following: mailto:support@zululabs.com Q: what happens ...
Zulu eDM Version 2.1.1 build 1228 in a major sub release on the path to Version 3.0 and includes: REUSABLE CONTENT This feature is for professional, Franchise and Enterprise account holders. This feature provides content and campaign efficiency. It wi...
ZULU LABS SUPPORT OVERVIEW Our support center is the heart of how we keep our tribe of customers and users informed with product information, enhancements fixes, tasks and any relevant industry related information.  TO REGISTER  To register for the o...
To get your API key for your account please follow the following procedure: 1)      Login to your Zulu eDM account 2)      Select the My Account option (circled in red below) 3)      Copy the API Key field on the My Account details screen
If you can not access your Zulu eDM or Zulu eLearning account please perform the following tasks: * Check you can access other web pages (like this page)  * If you can access this support article then your issue may be server specific * Please che...
To set up your integration with PLD (Pipeline Deals) as an outbound link i.e. contacts from your Zulu eDM account are added to PLD when an action is completed in your Zulu eDM account. As an example a client of ours wanted to add anyone who clicked on a s...
PipeLineDeals CRM is approximately $24USD per user per month (subject to change)(Min 3 user licence). Clients must pay and sign-up with PLD directly we receive NO commissions. Please use this link as it has a tracking code that will mean PLD will set up...
When signing up for a Zulu eDM account clients WILL NEED TO PROVIDE CREDIT CARD DETAILS even if they are only signing up for a FREEMIUM OR TRIAL ACCOUNT. A $0.50 Pre-Authorisation check will be sent to the payment provider. If this transaction is author...
We have added a security feature which will automatically log users out of the system after they have been inactive for 60minutes. Notification will appear on screen that looks like this.
_SIMPLY BECAUSE THERE ARE SOME PEOPLE WHO DON'T PLAY BY THE RULES SO WE NEED TO CHECK THAT YOU ARE A LEGITIMATE USER. _ THE GOOD NEWS IS: We do this by taking a pre-authorization payment of just 50c from your credit card. _THE PRE-AUTHORIZATION IS THE...
this is how you purge all contacts: 1.) Search and select the default group 2.) Move all contacts to a sub group 3.) GO into the sub group select contacts. Scroll to the bottom and there is a delete all opion
Important to note, our software: 1.)    Does not allow any back spray – our Mail Transfer Agent checks for bad emails at time of sending 2.)    MTA throttles the sending to avoid being flagged as SPAM
* Campaigns by Open Rate and CTR will now only show campaigns with a volume greater than 10 (as shown in the info icon) * Groups without an open rate or click through rate won't be shown at all until they have a value for that figure
The industry standard of email open tracking is based on the web beacon (or the tiny piece of code which requests a tiny invisible image from our servers) when it is received. There are some limitations of the web beacon which you should be aware of. ...
FREEMIUM 1 Administrator Standard eDM Account 3 Administrators Professional eDM Account 10 Administrators
FREEMIUM 1 Test Sender Standard eDM Account 5 Test Senders Professional eDM Account 10 Test Senders
Not every email client supports animated GIFs. Newer versions of Outlook (2007, 2010 and 2013) won't show the animation. Instead, they will show the first frame of the animation. To overcome this, many email designers ensure that vital information-perhaps...
#1 - Firstly you will need to create or make sure that the template has been created using WYSIWYG: As per the image below - You need to go to "Email Marketing" menu, select the option "create Template" and then you should select the following options i...
1.Make sure your image name does not contain a special character. 2. Your Template header size must be the same as your image size.
The easiest way is to use the area under Email Marketing called "Email Reports". Now you will have to make sure all the email reports for the dates you require are refreshed and this unfortunately is only possible by clicking on the refresh icon for each ...
Recently a customer sent out an eDM to their customer database at 4pm on a Tuesday. The open rate for the type of campaign and their business was 25% (above the average for their industry) which is brilliant! However... When we had a closer look at what ...
The best place to view this information is on the "Contact Groups & Segments" screen (in the Address Book navigation). Here you can select the "Greg's Store Locations" folder And the data for each store will be displayed on screen (see below). The stats...
Create Professional Campaign (which is in the dropdown menu under Email Marketing) From here you just need to follow the checklist to create your campaign: #1 - select the template "Lite eDM Template" #2 - Enter in the Campaign Information (this is th...
For security reasons we have restrictions on when clients can import contacts into the system - currently these are set so that they are active between 5am - 11.59pm WST Monday to Friday.
1. Right click in the cell you want to add the padding to 2. Select "Cell" and "Table Cell Properties" 3. A pop up will display that looks like this 4. Click on the "advanced" tab and in the "style" field you need to add the words "padding:10px;" (the...
#1. Log in into your Facebook account. #2: Go to the page you want to add the sign up button. #3: Click on the "Create call to action" button which is located at the bottom of your cover photo, as per the image below. #4: after you clicked on it, you w...
When looking at the campaign report click through and opens, these lists (as seen below) is now ordered by date/time so it's easy for you to keep track of the new clicks and new opens (as they will be at the top of the list)
STEP 1. Go to Email Marketing > Campaign Metrics in the system menu STEP 2. Then you will need to select: 1. The Groups you want to search within e.g. if everyone in your database you can select "Default Group" 2. The Campaigns you want to see the resu...
This is an excellent example of how to encourage recipients to opt-in to your email campaigns. The email is designed well and the button to opt-in stands out within it. SUBJECT LINE OF THE EMAIL: Confirm your email address for Early Access
We have redesigned the View Templates screen so that it flows a bit better and is easier for you to use! When you go to view templates you will now be defaulted to your "Recent Templates" these are the last 8 that have been used to send a campaign. To v...
Within each of your eDM campaigns sent from the system if you have a look at the report you will see on the right hand side a section called "Click Statistics" within this section there are your "Total Click Throughs" for this campaign. If you click on th...
You will need to use the advanced search to search for any infomraiton saved on your database in profile fields that have been created. In this example: Gender There are some knowledgebase articles on this here that may also assist you >>https://support...
If you want to modify a campaign that has already been sent you can click on the "Modify & Resend" link (see image below). This will take you to the "Contact Selection" screen where you can move back and modify the content and any other aspects of the cam...
1. Go to Address Book >> Search & Segment contacts 2. Click on the "Advanced Search" tab 3. In the "Add Default Field Conditions" select "Sign Up Date" 4. Click "Add" to move the "Search Conditions" section on the right hand side of the screen. 5....
Q: Is it possible to change the colour of the horizontal rule? If so, how is it done? A:If this the horizontal rule that's added via the WYSIWYG? If so, it's not able to be modified in anyway unfortunately. If you want a line in between content sectio...
1. Go to Address Book >> Search & Segment contacts 2. Click on the "Advanced Search" tab 3. Add your search conditions as you normally would e.g. Entertainment Group etc. 4. Then select the "Fields to Display" tab 5. Use the dropdown menu to selec...
On a per campaign level you can see who opened the eDM in which state yes. To view the data per campaign, you need to: 1. Go to the campaign statistics of the campaign you want to look at and click to view the campaign statistics. 2. Click "Recipie...
Looking at the template below and it appears as though the code has some tags copied over from a Microsoft program. Firstly, removing the black question marks within the template (see below) is just a matter of hitting backspace on your keyboard. Rega...
UPDATED: 16TH MAY 2014 Due to recent findings of further security related issues concerning the browsing safety of the full Internet Explorer suite (http://www.cbc.ca/news/technology/internet-explorer-security-bug-how-to-stay-safe-1.2625493 [1]) and ...
TO RESEND A CAMPAIGN TO A GROUP OF CONTACTS WHO DID NOT RECEIVE THE PREVIOUS SEND WHAT YOU CAN DO IS THIS: 1. Firstly you will need to to into the report of the eDM Campaign that was delivered and click on the "Campaign Segmentation' tab, from here you:...
When setting up a Web Form you have the option of selecting if you want to include a CAPTCHA Security code. This code helps to ensure that you don't get spammers completing your form. To add this option you need to go into the settings of your Web Form ...
When you have added a Web Form for subscribers or a contact us form on to your website using Zulu eDM, sometimes people who have already subscribed may have already used the contact form or vise versa. When a contact adds their details (email address et...
Zulu eDM has Email and SMS facilities. This means that when a user subscribes if they provide an email and a mobile number they are subscribed to both Email and SMS campaigns sent by you. When importing subscribers into the system you can set these subs...

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