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Knowledgebase : Zulu eLearning Support

We would be delighted for you to try our recently updated Australian / NZ compliance courses at no cost. Here’s how to do it. * Firstly, you will need to go to this URL: https://courses.zuluelearning.com/ [https://courses.zuluelearning.com/] * Onc...
ZULU LABS SUPPORT OVERVIEW Our support center is the heart of how we keep our tribe of customers and users informed with product information, enhancements fixes, tasks and any relevant industry related information.  TO REGISTER  To register for the o...
Zulu eLearning can easily be integrated with your Human Resource Management System. Two simple options are available: * Simple and encrypted file export that allows easy movement of data * We can automate data movement by using the API of your HRMS ...
If you can not access your Zulu eDM or Zulu eLearning account please perform the following tasks: * Check you can access other web pages (like this page)  * If you can access this support article then your issue may be server specific * Please che...
Under Courses in Zulu eLearning you can now access a Notifications tab which allows you to set up notification when a user has a course that is incomplete. RULES 1) Is it only when a user is given specific course access 2) Is it when a user is in a ...
Everyone in the system can print a badge however it will only show badge information if the User has completed a course with an expiry date set and that expiry date is still valid. In some cases, the course the user has completed may have no expiry date s...
A user is having troubles in regards to access. I have recieved payment from them and they are enrolled in the course though, how do i fix this? The best proccess for you to use would be to first, cancel their enrollment and then manually reenrol the us...
When adding an offline course record via a user, do i add the completion date of the training and then in the training matrix it displays the refresher date? When would it display the words "required"? The expiry date of the course record that you add w...
COURSE ADMINS - Receive all course notifications including, course completed, lesson failed, user locked out etc. DEPARTMENT ADMINS - Receive all of the above for all users in that Department (so across all courses being completed) SITE ADMIN - Receiv...
What is Compliance Information? I can see it on the user details as an additional tab and it's available in the settings area, but I don't understand what it's there for. Compliance information allows you to enforce a user of a department to complete a ...
ADMIN PERMISSIONS. The items that are connected (indicated by the asterisk) is it mainly the reporting requires access to user information to generate the reports? The * indicated modes are normal modes in the application but are also required on the ad...
If I select Show incorrect Answers once completed. Will it show them to the candidate prior to them resitting the test or having to watch the presentation? ANSWER: It will show the questions they got incorrect and what the actual answer is at the end o...
To access your Student Lesson Reports, hover over the 'Marking & Reports' heading at the top of the page and select the 'Student Lesson Reports' option Once you have done this, you will be taken to a page which looks like this To view results for all co...
To view your Test/ Survey Analytics, hover over the 'Marking & Reports' heading at the top of the page, then click on the 'Test & Survey Analytics' option Once you have done this, you will be taken to a page that looks like this To view period trend res...
There's a few reasons why users might not be seeing the content. 1. It's still loading (slow internet speeds may cause the content to load quite slowly) - get him to try pressing CTRL + F5 on his keyboard to see if that improves things 2. The internet ...
UPDATED: 16TH MAY 2014 Due to recent findings of further security related issues concerning the browsing safety of the full Internet Explorer suite (http://www.cbc.ca/news/technology/internet-explorer-security-bug-how-to-stay-safe-1.2625493 [1]) and ...

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