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Knowledgebase : Zulu eDM Support > Address Book > Managing Your Database
We have added a brand new default field in to the system that can be used throughout your account. It's a Date of Birth and can be used to search for users with a specific date of birth using the advanced search, can be inserted into Web Forms and can be ...
The easiest way to do this is to go into the campaign statistics screen of the email you want to resend and select the tab "Campaign Segmentation" Then on this screen (below) select "have not opened the email" from the "Contacts who" column on the left ...
this is how you purge all contacts: 1.) Search and select the default group 2.) Move all contacts to a sub group 3.) GO into the sub group select contacts. Scroll to the bottom and there is a delete all opion
Attached is the file export for the following fields. The format of the fields are in the table below. Please note that using Microsoft Excel or some editors may change the date format or number format. We recommend you change all fields to 'text' prior t...
STEP 1. Go to Email Marketing > Campaign Metrics in the system menu STEP 2. Then you will need to select: 1. The Groups you want to search within e.g. if everyone in your database you can select "Default Group" 2. The Campaigns you want to see the resu...
This is an excellent example of how to encourage recipients to opt-in to your email campaigns. The email is designed well and the button to opt-in stands out within it. SUBJECT LINE OF THE EMAIL: Confirm your email address for Early Access
With the bounce backs from each email campaign - it's a semi-automated process. EMAILS FAILED/SYSTEM ERRORS - will need to be looked at individually and can be downloaded from the email campaign report here (see images below). From the downloaded CSV...
When a user's unsubscribes all their user details including the groups that they were added to remain saved in the system. The only thing that changes is the persons "subscribed" status (see image below). If a persons subscribed status is "no" it means...
It is normal to experience unsubscribes from each eDM that gets delivered (obviously the less the better). In order to ensure the lowest unsubscribe number we would suggest: 1. Make sure all emails are relevant and informative. If there is only one pr...
Yes there is. It's a semi-recent update so not all responses will be here (the last 6 months or so will display though). It's located under the Address Book and it's called Unsubscribe Reasons. It shows you the top reasons by count and then in the secon...
On a per campaign level you can see who opened the eDM in which state yes. To view the data per campaign, you need to: 1. Go to the campaign statistics of the campaign you want to look at and click to view the campaign statistics. 2. Click "Recipie...
Yes absolutely. There are two options for you to set this up. Each are detailed below for you. OPTION ONE - The easiest option but a set style is applied to the design of the form. OPTION TWO - A much more flexible option but will take a little l...
If you are having trouble receiving email campaigns or someone has mentioned to you that they have not received their email campaign these steps should help you determine the cause of the issue. Search for the email address using the "Search & Segmen...
The best way to update your contacts is via import into the system using a .CSV spreadsheet using this you an upload lots of information into the system at once. If there is information you don't know about your database you can always ask them to t...
Yes you absolutely should. The more you segment you dtaabase the easier you will be able to send out specific information to your subscribers. One of the main reasons people unsubscribe from communications from businesses is because the information wasn't...
When an email campaign is sent from the system you will see in the report a section with your bounce back results. These will be split into two main categories: Hard Bounces and Soft Bounces. An explanation of each of these is available here [1]. Ha...
You can segment your database in many ways using the system. The best and easiest way is to create groups [1] within your address book, and import contacts [2] into each individual group. These groups can be created however you want you database spl...
To export a particular group of contacts for your database follow these steps. 1. Under the "Address Book" navigation select "Search & Segment Contacts" from the drop down menu. 2. On the next screen you are going to perform a "Basic Search". You...
To export your entire database with a copy of all associated information please follow these steps: 1. Under The Address Book navigation select "Search & Segment Contacts" 2. By Default this screen will display the Basic Search options. You'll need ...
We STRONGLY Advise You NOT To Remove Contacts That Have Unsubscribed From Your Database, Simply Because If They Are Removed You Run The Risk Of Re-importing Them Via Another .CSV File And Re-subscribing Them. Unsubscribes Are Managed Securely From The ...
The Unsubscribe Link Is Automatically Included In Every Campaign That Is Sent Out To Your Contacts. There Can Be A Few Reasons That Your Contacts May Be Having Difficulty Unsubscribing. * Occasionally your contacts may have trouble opening the link to...
Zulu eDM has Email and SMS facilities. This means that when a user subscribes if they provide an email and a mobile number they are subscribed to both Email and SMS campaigns sent by you. When importing subscribers into the system you can set these subs...
Getting more from your database is a key feature of the eDM software. After you have sent a campaign it is best practice to analyze the results and then segment your database using the statistics provided by the software. To use the segmentation too...
Yes absolutely. The report is called our Campaign Metrics report and you can use it to find your most engaged subscribers right down to the ones who have never opened a single email. You can search through specific groups and over specific email ca...
We STRONGLY advise you NOT to remove contacts that have unsubscribed from your database, simply because if they are removed you run the risk of re-importing them via another .CSV file and re-subscribing them. Unsubscribes are managed securely from the s...

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