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Knowledgebase : Zulu eDM Support > Address Book > Managing Your Database
We have added a brand new default field in to the system that can be used throughout your account. It's a Date of Birth and can be used to search for ...
The easiest way to do this is to go into the campaign statistics screen of the email you want to resend and select the tab "Campaign Segmentation" T...
On a per campaign level you can see who opened the eDM in which state yes. To view the data per campaign, you need to: 1. Go to the campaign stati...
Getting more from your database is a key feature of the eDM software. After you have sent a campaign it is best practice to analyze the results and...
Zulu eDM has Email and SMS facilities. This means that when a user subscribes if they provide an email and a mobile number they are subscribed to both...
To export a particular group of contacts for your database follow these steps. 1. Under the "Address Book" navigation select "Search & Segment C...
STEP 1. Go to Email Marketing > Campaign Metrics in the system menu STEP 2. Then you will need to select: 1. The Groups you want to search within e...
To export your entire database with a copy of all associated information please follow these steps: 1. Under The Address Book navigation select "S...
Yes absolutely. The report is called our Campaign Metrics report and you can use it to find your most engaged subscribers right down to the ones ...
With the bounce backs from each email campaign - it's a semi-automated process. EMAILS FAILED/SYSTEM ERRORS - will need to be looked at individuall...
If you are having trouble receiving email campaigns or someone has mentioned to you that they have not received their email campaign these steps sh...
this is how you purge all contacts: 1.) Search and select the default group 2.) Move all contacts to a sub group 3.) GO into the sub group select...
This is an excellent example of how to encourage recipients to opt-in to your email campaigns. The email is designed well and the button to opt-in sta...
We STRONGLY advise you NOT to remove contacts that have unsubscribed from your database, simply because if they are removed you run the risk of re-imp...
When an email campaign is sent from the system you will see in the report a section with your bounce back results. These will be split into two mai...
This article explains the best way to get your unsubscribe data using Zulu eDM and some reasons why to follow these steps.  All reputable Email Servic...
Yes you absolutely should. The more you segment you dtaabase the easier you will be able to send out specific information to your subscribers. One of ...
Yes there is. It's a semi-recent update so not all responses will be here (the last 6 months or so will display though). It's located under the Addres...
When a user's unsubscribes all their user details including the groups that they were added to remain saved in the system. The only thing that changes...
Yes absolutely. There are two options for you to set this up. Each are detailed below for you. OPTION ONE - The easiest option but a set style...
It is normal to experience unsubscribes from each eDM that gets delivered (obviously the less the better). In order to ensure the lowest unsubscribe...
Attached is the file export for the following fields. The format of the fields are in the table below. Please note that using Microsoft Excel or some ...
You can segment your database in many ways using the system. The best and easiest way is to create groups [1] within your address book, and impo...
The Unsubscribe Link Is Automatically Included In Every Campaign That Is Sent Out To Your Contacts. There Can Be A Few Reasons That Your Contacts Ma...
The best way to update your contacts is via import into the system using a .CSV spreadsheet using this you an upload lots of information into the s...
We STRONGLY Advise You NOT To Remove Contacts That Have Unsubscribed From Your Database, Simply Because If They Are Removed You Run The Risk Of Re-i...

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