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Knowledgebase : Zulu eDM Support > Address Book

We have added a brand new default field in to the system that can be used throughout your account. It's a Date of Birth and can be used to search for users with a specific date of birth using the advanced search, can be inserted into Web Forms and can be ...
Using Zulu eDM for Sales team campaign follow ups is the most flexible on the market today. There are 2 key functions that you should be aware of: * Indexing * Block Lists Lets use this example: You have a campaign (First Campaign) that you want to...
this is how you purge all contacts: 1.) Search and select the default group 2.) Move all contacts to a sub group 3.) GO into the sub group select contacts. Scroll to the bottom and there is a delete all opion
Although we don't advise removing any contacts from your database (find out why here [https://support.zululabs.com/index.php?/Knowledgebase/Article/View/216/0/should-i-remove-contacts-from-my-database-after-they-have-unsubscribed] ) you are able to do so ...
Are you just wanting to stop those 36 contacts from receiving the survey email? If so you can use our Block List to block just the group of 36 contacts from the email send. See Step #3 in this article https://support.zululabs.com/index.php?/Knowledgebas...
The best place to view this information is on the "Contact Groups & Segments" screen (in the Address Book navigation). Here you can select the "Greg's Store Locations" folder And the data for each store will be displayed on screen (see below). The stats...
STEP 1. Go to Email Marketing > Campaign Metrics in the system menu STEP 2. Then you will need to select: 1. The Groups you want to search within e.g. if everyone in your database you can select "Default Group" 2. The Campaigns you want to see the resu...
This is an excellent example of how to encourage recipients to opt-in to your email campaigns. The email is designed well and the button to opt-in stands out within it. SUBJECT LINE OF THE EMAIL: Confirm your email address for Early Access
With the bounce backs from each email campaign - it's a semi-automated process. EMAILS FAILED/SYSTEM ERRORS - will need to be looked at individually and can be downloaded from the email campaign report here (see images below). From the downloaded CSV...
When a user's unsubscribes all their user details including the groups that they were added to remain saved in the system. The only thing that changes is the persons "subscribed" status (see image below). If a persons subscribed status is "no" it means...
It is normal to experience unsubscribes from each eDM that gets delivered (obviously the less the better). In order to ensure the lowest unsubscribe number we would suggest: 1. Make sure all emails are relevant and informative. If there is only one pr...
Yes there is. It's a semi-recent update so not all responses will be here (the last 6 months or so will display though). It's located under the Address Book and it's called Unsubscribe Reasons. It shows you the top reasons by count and then in the secon...
CURRENT LIMITS FOR ZULU EDM ACCOUNTS Trial Account Your daily number of imports is capped at 3 Your import limit is 500 contacts per import STANDARD EDM ACCOUNT Daily number of imports is capped at 5 Import limit is 3000 contacts per import PR...
YOU HAVE TWO OPTIONS TO REMOVE CONTACTS FROM A GROUP. 1. When you View the Group there should be a "Move All to Group" option above the member list. When you click this it will take you to a screen where you can select where to put the users. If you...
1. Login to your account 2. Go to Address Book >> Search & Segment Contacts 3. Click on the Advanced Search tab, and on the left hand side in the Default Fields dropdown select to search via Company Name 4. Click "add" to add company name into the ri...
You will need to use the advanced search to search for any infomraiton saved on your database in profile fields that have been created. In this example: Gender There are some knowledgebase articles on this here that may also assist you >>https://support...
1. Go to Address Book >> Search & Segment contacts 2. Click on the "Advanced Search" tab 3. In the "Add Default Field Conditions" select "Sign Up Date" 4. Click "Add" to move the "Search Conditions" section on the right hand side of the screen. 5....
1. Go to Address Book >> Search & Segment contacts 2. Click on the "Advanced Search" tab 3. Add your search conditions as you normally would e.g. Entertainment Group etc. 4. Then select the "Fields to Display" tab 5. Use the dropdown menu to selec...
On a per campaign level you can see who opened the eDM in which state yes. To view the data per campaign, you need to: 1. Go to the campaign statistics of the campaign you want to look at and click to view the campaign statistics. 2. Click "Recipie...
Create Administrator within Zulu eDM Account 1. Go to https://useraccount.au.zuluedm.com/home.php?mode=sendingaccounts&addNew=3 [https://useraccount.au.zuluedm.com/] 2. Click "Add New Administrator" and enter the information required. Click "Add" ...
When using the double opt-in function the following message is sent to the subscriber to confirm their subscription. This is not an editable message
Getting more from your database is a key feature of the eDM software. After you have sent a campaign it is best practice to analyze the results and then segment your database using the statistics provided by the software. To use the segmentation too...
Create a CSV import file with a Colum field as Email (Enter the Emails that you need to unsubscribe) and another Column field as Email Subscribe (Enter NO in all the columns).  Import this CSV file (Excel file) map it to Email and Email Subscribe.  Hit NE...

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