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Posted by Dave Zulu on 25 September 2020 09:19 AM

If your server has been compromised and listed on the  blacklist then you need to follow these steps to ensure you stay off the blacklist once you request removal. 


This IP address corresponds to a web site that is infected with a spam or malware forwarding/redirection link.

In other words the site has been hacked and is serving up redirection links to spam or malware. It is also almost certainly sending spam too.

We recommend that you review instructions below so as to prevent this happening in future. Once done, you can use the self-removal link below.

The infected host name is "", and this link has an example of the malicious redirect: "" Depending on the infection type, there may be dozens more malicious redirection pages under

WARNING As the link is known to malicious, browsing that link is at your own risk.

IMPORTANT If is not your host, there is nothing you can do to fix this problem: contact your hoster and have them fix it.

If you are the administrator, searching your web server logs for will likely reveal other copies of these malicious links as well as the command-and-control links (often .php).

If the problem is not resolved, this will undoubtedly get listed again, and runs the risk of having the CBL disallow further removals. So, don't just delist the IP and expect it to stay delisted unless the root cause is solved.

In other words, Fix it!or run the risk of self-removals being refused in future listings.

Infected servers are usually shared web hosting environments running Cpanel, Plesk, Joomla or Wordpress CMS software that have become compromised either through a vulnerability (meaning the CMS software is out of date and needs patching), or users account information (userids/passwords) have been compromised, and malicious software/files are being uploaded by ftp or ssl. There are several different "families" of malware doing this, including darkmailer, directmailer, Stealrat and others. As a consequence of this, the instructions below focus on finding the problem no matter what it is.

Important: Simply removing the malicious link in general will notprevent future relistings. In fact, several of the botnets doing this have literally dozens of malicious redirects under the same hostname (webhosting account), other malicious links (eg: in Stealrat the command-and-control .php script), and there may be more than one infected webhosting account on the same machine. While manual-cleaning of one of these infections sometimes works, it's generally quite difficult to be sure you have it all. We recommend disabling the account, then reinstalling the account from backups.

We believe that these specific infections are frequently done by altering web server access control mechanisms (example, ".htaccess" files on Apache web servers), and causing the redirect to occur on all "404 url not found" errors. We would appreciate it if you can give us copies of the modifications that this infection has made to your system.

It probable that the change was made via SSL or ftp login using userid/password stolen from the "owner" of the hostname/domain. They should run anti-virus tools on their computers, and the password they use to access the web site should be changed immediately.

If you do not recognize the hostname as belonging to you, it means that some other account on this shared hosting site has been compromised, and there is NOTHING you (or we) can do to fix the infection. Only the administrator of this machine or the owner of can fix it.

Below we've included some information that should help you find and resolve the problem. But again, if it's not your hosting account that's infected, you're unlikely to be able to fix it.

Special note: this listing is based upon detecting a malicious redirecter page. Much of the following talks about detecting outbound malicious email. While most redirecter-infected web hosts will also be sending email, not all will. By having the link above, you already know which hosting customer is infected, and the web server logs should tell you most of what you need to know.


Many CMS infections are due to the StealRat botnet, it should be the first to check. This link is a Trend Micro PDF describing the infection in copious detail. While the PDF should be consulted for full information, checking for mysterious/unexplained PHP scripts in wp-content/plugins (if you're running Wordpress) directories should get you started. This link has instructions for a more directed search for it.

Finding Stealrat can be as simple as running the following command on UNIX-like systems - for "[dirs]", substitute in the web server document root, CGI and image directories:

 find [dirs] -print | xargs -d'\n' grep 'die(PHP_OS.chr(49).chr(48).chr(43).md5(0987654321'

Other things to try:

sudo find [dirs] -type f -name '*.php' -print | xargs grep -i x29
sudo find [dirs] -type f -name '*.php' -print | xargs grep -E '[0-9a-zA-Z/]{80}'

Both of the above commands find .php files with high-UTF-8 characters or base64 encoding which is usually suspicious.

If the above doesn't work, don't assume you are not infected. The Malware may have changed, or you didn't search the right directories. Keep searching.

Our findbot perl scripthas been enhanced to find Stealrat. However, we cannot guarantee that will find all copies of malware.

Another good source on finding various forms of Darkmailer is MELANI is a Swiss computer security/analysis center, and the link has general instructions on how to clean up CMS (Content Management Systems like Drupal or Wordpress) sites from infection.

In virtually all cases, these infections are injected onto the victim servers by means of vulnerabilities in the CMS software (eg: Drupal, Wordpress, etc). It is critically important that everyone using CMS keep them patched up to date:

Official Wordpress DownloadsOfficial Joomla DownloadsOfficial Drupal DownloadsOfficial Typo3 Downloads

If you are running Drupal, make sure that the patches referred to here are applied. If you're running Drupal you should upgrade to the latest versions.

Of late some of these infections are facilitated by a SSH Rootkit called "ebury". See the link for more detail.

In most cases, this IP address would be that of a shared hosting environment. If you are a customer of this environment, you will almost certainly not be able to do anything about it, only the administrators of the hosting environment itself can. Please contact your administrators, and refer them to this page.

If the administrators are reluctant to do anything please try to convince them, because there is nothing you can do to fix this problem.


Your task is to find the current problem, fix it, and prevent it from happening again.


One way of finding the user that is infected and spewing spam is to use the "lsof" (list open files) utility. "lsof" is available for most versions of UNIX-like systems such as Linux as part of the official distribution, but may not be installed by default. So first, make sure you have it installed. On many systems such as Ubuntu, you can install it by:

sudo apt-get install lsof

Once lsof is installed, you can issue the following command

sudo lsof -i | grep smtp

You may see a number of lines, such as ( takes the place of your machine's name):

sendmail- 18520 root  3u IPv4 3016693 0t0 TCP *:smtp (LISTEN)
sendmail 4401 mail 13u IPv4 8742322 0t0 TCP> (ESTABLISHED)
exim 6348 mail 3u IPv4 210565067 0t0 TCP *:smtp (LISTEN)
find 4403 foo 13u IPv4 8742322 0t0 TCP> (ESTABLISHED)

The first line, for example, is your sendmail mail software "LISTEN"ing (as userid root) for inbound email connections - this is normal. The second line is sendmail "caught" at the moment of sending an email (as userid "mail") from your machine to a hotmail server - that is also perfectly normal. You may see similar lines with "exim" or "postfix" or "smtpd" or "qmail" instead of sendmail - all depending on what mail server you run - example - the third line is an Exim listener. The important thing that indicates that it's normal is that the userid is "mail" or "mailman" or something like that - NOT an ordinary user.

The fourth line is a program called "find", running under userid "foo" making a connection to an AOL server.

It's examples like the fourth line you're looking for - it tells you the userid of the infected user. In this case it also indicates that the infection is masquerading as the program "find". There will often be more than one of these.

Simply killing these processes is NOTenough, because they will often restart on their own. You will need to find whether these are started by a cron job owned by that user, or, spawned through your web server, or started from a ssh login. Find and delete the program - often a PHP or Perl script. In some cases, however, the program deletes itself as soon as it starts. The "find" example above is a Linux binary executable that contains an encrypted perl script. Since this was first written, it now sometimes masquerades as "mail" or "ntpd". Assume it could be anything. You will also need to find out how the script got installed on your machine - often through Joomla, Wordpress, Cpanel or Plesk security holes, or ftp upload and secure it.

WARNING Just because you didn't find a line like the "foo" line above doesn't mean the machine is not infected! It just means that the machine is not sending email at the instant lsof was run. If you don't see a line like the "foo" line, we suggest that you run the lsof command multiple times. Example:

while true
sudo lsof -i | grep smtp
sleep 10


There is a new version of findbot that should find CryptoPHP faster and simpler - try the -c option.

There are a number of scanners that can be used on web servers to try to find malicious PHP and Perl scripts, such as rkhunter etc.

With the assistance of others, we've written a simple perl script called that searches for such things as r57shell, cryptphp etc. It will search your system can find potentially dangerous scripts.

As it is very simple-minded you will have to carefully inspect the files it finds to verify whether what it finds is malicious or not. Be aware of the file types - finding executable code fragments within ".png" or ".jpg" files is clearly demonstrates that the file is malicious.

In order to use, you will need Perl installed.

  • Install perl if necessary 
  • Download
  • Follow the instructions at the beginning of the file


Suhosin may be a useful tool to protect your PHP environment from various malware.

Many of these infections start themselves running, and then remove themselves from disk. Which means you won't be able to find it. Check your ftp and SSH logs for suspicious files and logins. This is why it's so important to prevent it happening again.

One additional way of finding this infection that works for some variants is to run the "file" command (you may have to install it - eg: "sudo apt-get install file") on the suspicious program.

"ELF 32-bit and "corrupted section header size" from the example below means that you've probably found the right file:

$ file sshd
sshd: ELF 32-bit LSB executable, Intel 80386, version 1 (FreeBSD), statically
linked, corrupted section header size

The above test can be used in bulk, using either of the following two commands:

file /path/to/directory/* | grep 'corrupted section'
find /path1 /path2 -print | xargs -d'\n' file | grep 'corrupted section'

If you find such a file, please send us copies.


The Windows environment is rather less developed for finding these things than UNIX-like systems. However, we can recommend the tcpview tool, so please see tcpview/tcpconnin our advanced section.


Most of these scripts are quite good at hiding their presence. Some of them start up, and them remove the on-disk copy, so there's nothing to see. None of them volunteer where they are, so samples don't help. Most of these scripts bypass your mail server software, so there is nothing to see in the mail logs or queues.

However, they all do need to get on your system somehow, and that often leaves logs. If you can find those log records, often that will help you identify the infected user and find the malicious files (if they are still there).

Generally speaking, these are the ways malicious scripts get onto a system:

  • Web sites often make FTP or SSL available so their customers can upload content or log in to manage their web pages. If the customer's computer is compromised with a keylogger, it means that the criminal can upload anything they want. You can usually see this activity in your FTP or SSL logs - look for uploads of .php or .pl files, lots of oddly named files, access from a large variety of IP addresses, etc. If you do find something like this, it's important to get the user to change their password, and do virus scans of their computers.
  • Check your web server for large quantities of requests to the same PHP or CGI or Perl file, or POST commands, etc... This can reveal where the infection is, and often how it got there.
  • Most CMSes, in particular, Plesk, CPanel, Wordpress and Joomla quite simply have severe security holes being found in them, seemingly daily, and hosted environments are often reluctant to keep up to date with their patching. You may never find a reasonable explanation of how the malicious software got there


  • Make absolutely certain that ALL CMS software (Joomla, Cpanel, Wordpress, Plesk etc) is kept up to date at all times. Do not let your users make any excuses for not doing so.
  • Make it impossible for such infections (and they will happen again) to spam the world by implementing the blocking of email sent direct from the machine without going through your mail server.

    Some of your customers may believe that they need to be allowed to do this. The best answer for them is to configure their software to relay it through the mail server software on the machine or to an external smart-host.

    For blocking: With Cpanel you can use ConfigServer Security Firewall (CSF). It's free. CSF has the "SMTP_BLOCK" configuration option - turn it on.

    Basic Cpanel, there's also "WHM SMTP Tweak" would should also help.

    The following is an equivalent for non-Cpanel installations - it permits local mail submission and blocks external mail submission:

    iptables -A OUTPUT -d -p tcp -m tcp --dport 25 -j ACCEPT
    iptables -A OUTPUT -p tcp -m tcp --dport 25 -m owner --gid-owner mail -j ACCEPT
    iptables -A OUTPUT -p tcp -m tcp --dport 25 -m owner --gid-owner mailman -j ACCEPT
    iptables -A OUTPUT -p tcp -m tcp --dport 25 -m owner --uid-owner root -j ACCEPT
    iptables -A OUTPUT -p tcp -m tcp --dport 25 -j REJECT --reject-with icmp-port-unreachable

    The above permits users to send mail via a local mail server, permits local mail server software (running under userid root, or gid mail or mailman) to send email to the Internet, but prevents any ordinary user making direct SMTP connections to the Internet. You may have to adjust this for Qmail or Exim. Check which userids are used. Note that the iptables settings will probably be lost next time you reboot.

    Many versions of Linux (Debian, Ubuntu etc) have a package called "iptables-persistent". You can install this package ("sudo apt-get install iptables-persistent") and manage your boot-time iptables entries using it.

    If you're using cPanel and APF, APF by default will wipe out iptables rules you enter manually leaving the server vulnerable. If you are using APF, you should make the above change via APF and that will take care of reissuing the commands upon reboot or reset.

  • Do you really need PHP script support? CGI support? PHP mail functions? Turn off the ones you don't need. Some people, for example, turn off CGIs, and PHP "fsocketopen" or "exec" functions in the PHP ini files (either for the whole site, or individual environments), and manage to inhibit many infections.
  • Some of these scripts get installed into /tmp. If /tmp is a separate file system, you can stop it being used by malicious scripts by adjusting the /etc/fstab file to mount /tmp with the "noexec" and "nosuid" flags. This means that the O/S will not run programs that are in the /tmp directory nor treat them as setuid.
  • Turn off customer FTP if you don't need it. Note that some CMS packages install FTP with anonymous FTP turned on by default. This is ALWAYS a bad idea, so make sure "anonymous login" is turned off.
  • It is necessary to force password changes on those users whose web sites have been compromised. If you can't tell exactly which users have been compromised, it's strongly recommended you change all passwords.

For more information on this botnet, and mitigation strategies, please see:

  1. Stop Spammers from exploiting your web-server (Spamhaus blog)
  2. How to check if your website is part of the stealrat botnet (Trend)
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