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Knowledgebase:

Known Gmail Link Issue

Posted by Olivia Tang, Last modified by Olivia Tang on 20 March 2019 09:54 AM

There is a known link issue that only occurs in Gmail. The issue is not isolated to Zulu eDM, it is widely known. We have identified some possible solutions and will try and resolve the matter during the year.

Please note:
  • The "View in Browser" Option is designed to handle abnormalities  due to over 60 email clients 
  • Links work fine in all email clients except the odd link with Gmail.
  • The issue is their handling of the URLEncoded Characters.
  • If you are able to reduce links to be shorter in length this can help.
  • Using the Google Short Link or Bit Links does not work. 
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