Existing Contacts Completing Web FormsPosted by Victoria Zulu on 27 August 2016 10:28 AM |
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When you have added a Web Form for subscribers or a contact us form on to your website using Zulu eDM, sometimes people who have already subscribed may have already used the contact form or vise versa. So when setting up your Web Form you can select from a couple of options when this occurs. **IMPORTANT** This option should NOT be used if "username" or "password" are fields within the form. Option Two: Verify Changes via Login This means that if the contact already exists in your database, they will need to login to confirm their identity and complete the form process. The downside of this is that many contacts won't remember their login details and may just leave the page (this is especially bad if it's a subscription form they are trying to complete). Option Two: Verify Changes via Email This means that if the contact already exists in your database, our system will send them an email verification that they will need to click on before they can complete the form. The downside of this is that this takes a little more time and people can get distrrated when being sent to thier email to verify. They may forget to come back to the form after they have clicked on the link in their email. You may want to use this if you are getting a lot of people subscribing but that may not be legitimate contacts (i.e. spam contacts). | |
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