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Can I see why contacts are unsubscribing?

Posted by Shaka Zulu, Last modified by Shaka Zulu on 16 April 2014 12:33 PM

Yes you can. Each time a contact unsubscribes they will see a screen that looks similar to this.



We tally the responses in the system for you to that you can get an idea of why your subscribers are choosing to unsubscribe.

To view why contacts are unsubscribing from your communications you can view the "Unsubscribe Reasons" section in the "Address Book" drop down menu.



You can view reasons either per subscriber OR as a total summary to view the most popular reasons - just select between the tabs on this screen.



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