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Why can't I send a test email?
Posted by Shaka Zulu on 26 August 2013 02:13 PM

There may be a few reasons why you aren't receiving your test emails, we have a checklist below that may help you determine the cause of the issue. If you have gone through this checklist without finding a solution please contact us at support@au.zululabs.com for additional assistance. 

1. Check that you are still subscribed. If you have been testing previously you may have clicked the unsubscribe button and forgotten to resubscribe. To resubscribe search for your email address using the "Search & Segment Contacts" section underneath the address book of your account to edit your details and re-subscribe.

2. Check that the email is not in your Junk or Spam folder. if it's been sent here you may need to alter your subject line or content of the email to get it into your inbox.

3. Check that your internal mail has not blocked it. If this is the case it will only be affecting internal emails. If you have a Gmail, Hotmail or Yahoo account try adding one of these to the Test Sending List and send a test to that account, if it gets through you may need to talk to your IT dept. or who has set up your internal email to see if they are getting blocked and why to determine the best way to resolve the issue.

4. Check that you are still receiving emails. Not often but sometimes your internal and external mail might be running a little slow or even not at all. If you are receiving internal emails there's unlikely an issue but if you have not received an email in your inbox for quite a while you might want to check with your IT dept or who has sent up your internal email to see if there's any issues.

If you have confirmed that none of these are the issue please email us at support@au.zululabs.com for further assistance.

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