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Email Delivery Hints Text
Posted by Shaka Zulu on 01 July 2013 12:07 PM

Was this email being blocked or sent to your junk mail folder?

If so, choose your email application below and follow the simple steps to ensure these emails bypass your filters and are delivered direct to your inbox.

Outlook

Gmail

Hotmail (based on Windows Live Hotmail)

Yahoo (classic view only)


 

Outlook

You need to add the <<Sender Adddress>> From address, <<sender email address goes here>>, to your Safe Senders list:

Existing Subscribers (you already receive our emails)

  1. Open the email in your inbox
  2. Click on the grey bar 'Click here to download pictures'
  3. Select option 'Add to Safe Senders List' (for Outlook 2007, there is a 'Safe Senders' icon)
  4. Select 'OK' to confirm

New Subscribers (you are a new or recent subscriber to our emails)

  1. On the Tools menu, click 'Options'
  2. On the Preferences tab, click 'Junk E-mail'
  3. On the Safe Senders tab, click 'Add'
  4. In the 'Add address', list <<email address goes here>>
  5. Click 'OK'

If Email is in 'Junk E-Mail' folder

  1. Open the email
  2. Click on the grey bar 'This message was converted to plain text.'
  3. Select option 'Display as HTML'
  4. Click on the grey bar again 'Click here to download pictures'
  5. Select option 'Add to Safe Senders List'
  6. Select 'OK' to confirm

Hotmail (based on Windows Live Hotmail)

You need to add the <<Sender Adddress>> From address, <<sender email address goes here>>, to your Hotmail Safe Senders list:

Existing Subscribers (you already receive our emails)

  1. Open the email in your inbox
  2. Click on 'Mark as Safe' (next to 'You may not know this sender', underneath the subject line)
  3. Select 'Show Content' to display email with full images

New Subscribers (you are a new or recent subscriber to our emails)

  1. Open your mailbox and click 'Options' (located on top right-hand corner)
  2. Go to Junk e-Mail (sub heading) and click on 'Safe & blocked senders'
  3. Then Click on 'Safe Senders'
  4. Copy and paste <<email address goes here>> into the box titled 'Sender or domain to mark as safe'
  5. Click the 'Add to list' button

If Email is in 'Junk E-Mail' folder

  1. Open the email in your inbox
  2. Click on 'Mark as Safe' (next to 'You may not know this sender', underneath the subject line)
  3. Full email will be displayed in your inbox

Gmail

You need to add the <<Sender Adddress>> From address, <<sender email address goes here>>,  to your Gmail Contacts List:

Existing Subscribers (you already receive our emails)

  1. Open the email in your inbox
  2. Click on 'Always display images from <<email address goes here>>' (in the green box above the email)
  3. Follow 'New Subscribers' instructions below

New Subscribers (you are a new or recent subscriber to our emails)

  1. Click 'Contacts' along the left menu of the Gmail page
  2. Click on New Contact Icon (scroll over image displays 'New Contact')
  3. Copy and paste the FROM address, <<email address goes here>> into the primary email address dialog box
  4. Click 'Save'

If Email is in 'Spam' folder

  1. Click 'Spam' along the left side of any Gmail page
  2. Check mark the box next to our e-Newsletter
  3. Click the 'Not Spam' button along the top

Yahoo (classic view only)

All Subscribers

You need to set up a Yahoo Message Filter to ensure the e-Newsletter is sent direct to your inbox.

  1. Open your mailbox and click on 'Options' then select 'Mail Options'
  2. Click on the 'Filters' option, featured on the left hand side menu.
  3. Click on 'Create or Edit Filters'
  4. Click the 'Add' link on the Filters page to create a new Message Filter
  5. Update the 'From header' with the following: 'contains' and <<email address goes here>>
  6. Click the 'Choose Folder' pull down menu and select inbox.
  7. Click the 'Add Filter' button.

If Email is in 'Spam' folder

  1. Open the email in your 'Spam' folder
  2. Click on 'Not Spam' button
  3. Full email will be displayed in your inbox
  4. Proceed to add <<email address goes here>> to your Message Filter following the instructions above.
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