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Why can't I send an SMS campaign?

Posted by Shaka Zulu on 26 September 2012 12:30 PM

SMS campaigns require you to pre-pay for SMS credits in advance. To check if you have enought credits to send an SMS campaign simply click on the SMS Marketing navigation menu, and in the top right hand corner of the screen you should see the "Credit Available" display. This displays your 'Cost per SMS', 'Credit Remaining' (in $AUD) and 'SMS' Remaining'. There is also a link to purchase additional credits if required.

To purchase credits before you send your campaign you can:
  1. Navigate to the SMS Marketing menu, then choose Pay for SMS > Purchase Credits.
  2. Specify the purchase amount, enter your credit card details (if not already on the system) and press the Purchase button.
  3. The credits will be added to your account immediately after your payment has been processed.
**You can also pay for your SMS after you have created your campaign and selected your contacts. The total credit required for the send will be calculated and you can pay via credit card and send the campaign. That way you pay for only what you need.
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